Returns & Exchanges Information for website orders only
Orders are carefully inspected for quality, assortment, and proper packaging prior to shipment. Nobody is perfect, however, and we know that. Manufacturers may screw up, shipping carriers can err, and yes, even we might make a mistake from time to time. Or you might change your mind. That's why we have an industry-leading Hassle Free 30-Day Return Policy that states:
- If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items sold by us within 30-days from the receipt of your shipment for a prompt refund or replacement. Policy details subject to change without notice. Upon receipt of your return, you will be refunded the value of the merchandise. Original shipping is not refundable. Return shipping is the responsibility of the buyer. Please allow 7-10 days to process your return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15% restocking fee. Refunds will be credited in the same form as they were paid. We do not offer store credits at this time.
If you are exchanging for an item that has a higher value than your return, one of our customer service representatives will call you to request payment for the difference. Return shipping for exchanges is the responsibility of the buyer, but we will not charge additional shipping for the exchanged item.
Include your original packing slip and write reason for return or exchange on the back
If you do not have it, write your full name, order number, phone number, and reason for return/exchange
Ship your return merchandise to us.
We recommend using a traceable carrier such as UPS or FedEx. We are not responsible for packages not received if sent by a non-traceable carrier.
In the event the product that you purchase was damaged*, defective, missing items, or if you receive the wrong item, contact firstname.lastname@example.org within 5 days of the delivery date. We apologize for the inconvenience and we will help to resolve your issue in a timely manner. *Please note that we do not guarantee 'mint packaging' on collectibles and will not considered the item as damaged.
All merchandise must be unopened and in its original packaging to be eligible for return. Opened items, products where the factory seal has been broken, or products without the original packaging will not be accepted or credited.
Most costume items and clothing are eligible for return or exchange if the following guidelines are met:
Costume returns/exchanges must include the complete costume and its accessories in the original packaging. Missing costume accessories or costume items returned without the original packaging will not be accepted or credited.
Costumes/clothing must not show any sign of use; it must be free of hair, smoke odor, soil, or any damage due to wear.
Shoes, costume footwear, and boots may be tried on for fit, but must not show any sign of use. This also includes boot-tops, shoe covers, and costume shoes.
Refunds will not be given if the inspected merchandise does not meet any of the guidelines above.
The following items are only eligible for return if they are unopened and in its original packaging:
Undergarments, socks, stockings, and hosiery
Artificial hair, prosthetic, fangs, or any other prosthetic mouthpiece
Cosmetics, costume make up appliances, false eyelashes, nail art, press-on nails or finger extensions, temporary tattoos, body stickers, and hair color gel
Party supplies and Halloween music CD's
If you need to return a costume for an exchange during the busy Halloween season, it is suggested that you reorder the size/items that you need immediately. Otherwise, it may take up to 3 weeks for the return/exchange process to be completed. Contact customer service at email@example.com so that they can make the proper adjustments to your account. Please make sure to leave your full name, phone number, your original order number AND your new order number. Return shipping is the responsibility of the customer, but we will refund your cost of shipping for the new order if you are returning/reordering for an exchange.
POP! INFINITE為顧客提供 “七天貨品退換保証” (以簽收日期起計算)，顧客在收貨後七天內，發現產品有問題及需要退換時，可向我們提出。
- 任何食品, 包括 (但不限於) 曲奇餅、零食、營養果棒等等，我們均不接受退貨。
如任何爭議，POP! INFINITE 保留最終決定權不得議異。